Support

We
to help

Get the most out of The Room Display with guides, troubleshooting, and direct email support

Getting Help

Contact

Contact Support

For technical support, feature requests, or general questions, please reach out to us.

hi@elinegholm.com

Docs

Documentation

Comprehensive setup and configuration guides are available.

Report an issue

Bug Reports

Found a bug? We appreciate your feedback. Please include:

  • iPad model and iOS version
  • Steps to reproduce the issue
  • Expected vs actual behavior
  • Screenshots if applicable

Send bug reports to hi@elinegholm.com

Common Issues

Cannot see meeting rooms in the list

Solution

  • Google Workspace: Wait up to 72 hours after creating new calendar resources — this is a Google limitation for resource propagation
  • Microsoft 365: New room resources can take up to 24-48 hours to appear in the Microsoft Graph Places API. You can enter the room email address manually in the meantime
  • Microsoft 365: Room auto-discovery requires an admin to grant consent for the Place.Read.All permission. Without it, enter the room email manually
  • For Google service accounts: verify Admin SDK Directory API is enabled and domain-wide delegation is configured

Cannot create bookings (OAuth users)

Solution

  • Google: The room calendar must be shared with your account with "Make changes to events" permission
  • Microsoft: Your account needs calendar write access to the room mailbox. Ask your Exchange admin to grant booking permissions
  • Ask your organization's admin to share the room calendar with appropriate permissions

Authentication errors

Solution

  • Google OAuth: Verify Google Calendar API is enabled in Google Cloud Console
  • Google Service Account: Verify private key format, admin email, and domain-wide delegation
  • Microsoft 365: Try signing out and signing in again. Ensure your admin has granted the required API permissions
  • Ensure bundle identifier matches: com.theroomdisplay.app

App displays "Invalid response" error

Solution

  • Check your internet connection
  • Verify the selected room calendar still exists in your organization
  • Try removing and re-adding your credentials
  • Ensure APIs are not rate-limited

System Requirements

Requirements

What you'll need

  • Device: iPad (landscape orientation)
  • iOS Version: iOS 15.0 or later
  • Calendar Platform: Google Workspace or Microsoft 365
  • Permissions: Organization admin access may be needed for initial setup (room discovery permissions)

Supported iPad Models

Compatibility

Compatible iPads (iOS 15+)

The Room Display works on all iPads that support iOS 15 or later.

iPad Pro

  • iPad Pro 12.9-inch (all models)
  • iPad Pro 11-inch (all models)
  • iPad Pro 10.5-inch
  • iPad Pro 9.7-inch

iPad Air

  • iPad Air (3rd generation and later)
  • Released 2019 onwards

iPad

  • iPad (6th generation and later)
  • Released 2018 onwards

iPad mini

  • iPad mini (5th generation and later)
  • Released 2019 onwards

Wide compatibility: Most iPads from 2017 onwards are supported, with some models from 2015-2016 also compatible. No need to upgrade your existing iPads.

Response Time

We strive to respond to all support inquiries within 1-2 business days. For urgent issues, please indicate "URGENT" in your email subject line.

Privacy & Data

The Room Display respects your privacy and security:

  • All credentials are stored securely on your device using iOS Keychain
  • No data is sent to our servers — all communication is direct between your iPad and Google/Microsoft APIs
  • Calendar data is fetched in real-time and not stored permanently

For more details, see our Privacy Policy.

Still need help?

We're here to assist you

Any questions or issues — we're happy to help.

Contact Support