Support

We're here to help you get the most out of The Room Display

Getting Help

📧 Contact Support

For technical support, feature requests, or general questions, please reach out to us:

Email: hi@elinegholm.com

📚 Documentation

Comprehensive setup and configuration guides are available:

🐛 Bug Reports

Found a bug? We appreciate your feedback! Please include:

  • iPad model and iOS version
  • Steps to reproduce the issue
  • Expected vs actual behavior
  • Screenshots if applicable

Send bug reports to: hi@elinegholm.com

Common Issues

Cannot see meeting rooms in the list

Solution:

  • Google Workspace: Wait up to 72 hours after creating new calendar resources - this is a Google limitation for resource propagation
  • Microsoft 365: New room resources can take up to 24-48 hours to appear in the Microsoft Graph Places API. You can enter the room email address manually in the meantime
  • Microsoft 365: Room auto-discovery requires an admin to grant consent for the Place.Read.All permission. Without it, enter the room email manually
  • For Google service accounts: verify Admin SDK Directory API is enabled and domain-wide delegation is configured

Cannot create bookings (OAuth users)

Solution:

  • Google: The room calendar must be shared with your account with "Make changes to events" permission
  • Microsoft: Your account needs calendar write access to the room mailbox. Ask your Exchange admin to grant booking permissions
  • Ask your organization's admin to share the room calendar with appropriate permissions

Authentication errors

Solution:

  • Google OAuth: Verify Google Calendar API is enabled in Google Cloud Console
  • Google Service Account: Verify private key format, admin email, and domain-wide delegation
  • Microsoft 365: Try signing out and signing in again. Ensure your admin has granted the required API permissions
  • Ensure bundle identifier matches: com.theroomdisplay.app

App displays "Invalid response" error

Solution:

  • Check your internet connection
  • Verify the selected room calendar still exists in your organization
  • Try removing and re-adding your credentials
  • Ensure APIs are not rate-limited

System Requirements

Requirements

  • Device: iPad (landscape orientation)
  • iOS Version: iOS 15.0 or later
  • Calendar Platform: Google Workspace or Microsoft 365
  • Permissions: Organization admin access may be needed for initial setup (room discovery permissions)

Supported iPad Models

Compatible iPads (iOS 15+)

The Room Display works on all iPads that support iOS 15 or later:

iPad Pro

  • • iPad Pro 12.9-inch (all models)
  • • iPad Pro 11-inch (all models)
  • • iPad Pro 10.5-inch
  • • iPad Pro 9.7-inch

iPad Air

  • • iPad Air (3rd generation and later)
  • • Released 2019 onwards

iPad

  • • iPad (6th generation and later)
  • • Released 2018 onwards

iPad mini

  • • iPad mini (5th generation and later)
  • • Released 2019 onwards

✅ Wide Compatibility: Most iPads from 2017 onwards are supported, with some models from 2015-2016 also compatible. No need to upgrade your existing iPads!

Response Time

We strive to respond to all support inquiries within 1-2 business days. For urgent issues, please indicate "URGENT" in your email subject line.

Privacy & Data

The Room Display respects your privacy and security:

  • All credentials are stored securely on your device using iOS Keychain
  • No data is sent to our servers - all communication is direct between your iPad and Google/Microsoft APIs
  • Calendar data is fetched in real-time and not stored permanently

For more details, see our Privacy Policy.

Still Need Help?

We're here to assist you with any questions or issues.

Contact Support